Terms of service.

01

Who we are.

"We," "us," and "Human AI Marketing" mean Human AI Marketing, LLC, an Illinois limited liability company at 1770 S Randall Rd, Ste A #118, Geneva, IL 60134. "You" means the person or business buying from us.

These terms cover this website, our project work, our monthly service plans, and Library memberships. By hiring us, subscribing, or using this site, you agree to them. If you do not, please do not use the site or buy the services.

02

What we sell.

We are a marketing services studio. We sell services and digital deliverables — no physical goods ship, ever.

• Project work. Website design and development, landing pages, brand and content work, delivered once for a fixed price.
• Monthly service plans. Hosting and care, or ongoing email, print, and social work, billed every month until cancelled.
• Hourly work. Apprentice and senior time, billed after the fact against a written description of the work.
• The Library. An online training membership — video lessons, written material, and example work — billed monthly or annually until cancelled.

Every price is posted publicly on our pricing table. Larger or heavily custom builds get a written quote before any work starts, and that quote governs the price for that project.

03

Scope, revisions, and what we build with.

Before a project starts, we put the scope in writing: what we are building, what is included, and what it costs. Work outside that written scope is new work — we will quote it or bill it hourly, and we will tell you before we do either. We do not run up an invoice quietly.

Project work includes two rounds of revisions on the agreed scope. Further rounds, or changes that alter the scope itself, are billed at our posted hourly rates.

We build using AI tools alongside human hands — it is the middle word of our name, and we are not shy about it. Every deliverable is reviewed by a senior person before it goes to you or goes live. You are hiring the studio for the outcome; the toolkit is ours to choose.

04

What we need from you.

• Content and access. Text, photos, logos, and the logins we need to do the job. Projects stall without them, and timelines move accordingly.
• The right to use what you give us. When you hand us material, you are telling us you own it or have permission to use it, and that our using it will not infringe anyone's rights. You are responsible for that material, and you agree to cover us if a claim arises from something you supplied.
• Timely responses. One decision-maker who can approve work keeps a project on schedule better than anything else we know.
• Accurate claims. We will not publish marketing claims about your business that we have reason to believe are untrue.

05

Payment.

Project work is billed 50% up front and the balance on delivery. Monthly plans and memberships are billed in advance on the same day each period. Hourly work is invoiced after it is delivered. Charges appear on your statement as HUMAN AI MARKETING.

Card payments are processed by Stripe. We never see or store your full card number.

Auto-renewal. Monthly plans and memberships renew automatically until you cancel, and you are authorizing that recurring charge when you subscribe. We email you at least seven days before any annual renewal. Cancel any time as described in our Refunds & Cancellation policy.

Invoices are due on receipt. Balances more than 15 days past due may accrue 1.5% monthly interest, and we may pause work until the account is current. We will always email you before we pause anything.

Prices for new work can change; the price you were quoted for a project, and the rate locked into an active subscription, do not change underneath you. We will give at least 30 days' notice before changing the price of an active plan.

06

Who owns the work.

You do, once it is paid for. On final payment, we assign you full ownership of the deliverables we made specifically for you — the site, the layouts, the copy, the images we produced for the project. You keep your own trademarks, content, and data throughout; those were always yours.

Two sensible exceptions. First, we keep ownership of our general tools, code libraries, templates, and methods — the reusable parts we bring to every project — and grant you a permanent license to use them inside your deliverables. Second, third-party components (fonts, stock photography, plugins) stay under their own licenses, and we will tell you what those are.

The Handoff gives you the complete codebase outright, plus training for your own person, on the same terms.

Library material is licensed, not sold. Your membership buys you personal access to the lessons for as long as it is active. Do not redistribute, resell, or share your login. Team memberships cover the number of seats you bought.

Unless you ask us not to, we may show finished work in our portfolio and describe how we made it. Say the word and we will leave you out.

07

Third-party services.

Your marketing will run on services we do not own — hosting, domains, email delivery, analytics, social platforms, payment processing. We configure and manage them, but their uptime, pricing, and policies are theirs. We are not liable for a third party's outage or price increase, though we will help you deal with one.

08

What we promise, and what we don't.

We promise the work will be performed professionally and competently, and that if a deliverable does not match what we agreed in writing, we will fix it at no charge. That is a real commitment and we stand behind it.

We cannot promise business outcomes. Nobody honest can. We do not guarantee a particular search ranking, traffic number, conversion rate, or volume of sales, because those depend on your market, your offer, and platforms none of us control. Beyond the promise in the paragraph above, our services are provided "as is," and we disclaim other warranties to the fullest extent the law allows.

09

Limits on liability.

To the fullest extent permitted by law, neither of us is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Our total liability for any claim relating to our work is limited to the amount you paid us for the specific work the claim is about, in the twelve months before the claim arose.

Some states do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability for fraud or for anything else that cannot be limited by law.

10

Ending the relationship.

You can cancel a plan or membership at any time, and you can walk away from a project — see the Refunds & Cancellation policy for exactly what happens to the money.

We may end an engagement, with a prorated refund for work not yet delivered, if an account goes unpaid, if we are asked to publish something false or unlawful, or if someone is abusive to our staff — most of whom are young apprentices. We would rather never use this paragraph.

When an engagement ends, we hand over the work you have paid for, in a format you can actually use.

11

Confidentiality.

We keep your non-public business information confidential and use it only to do your work. You do the same with anything we mark confidential — including Library material and any code we share under The Handoff. This holds for three years after our work together ends, and indefinitely for anything that is a trade secret.

12

Governing law.

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute goes to the state or federal courts located in Kane County, Illinois, and we both agree to that venue.

Before filing anything, both of us agree to spend 30 days trying to sort it out directly. Most things get solved in a phone call.

13

The rest.

These terms, together with any written quote or scope document, are the whole agreement between us; where a signed quote and these terms conflict, the signed quote wins for that project. If a court finds one provision unenforceable, the rest stays in force. Neither of us may assign this agreement without the other's consent, except to a successor of the whole business. We are independent contractors, not partners or employees of each other. Failing to enforce something once does not waive it.

We may update these terms; the effective date at the top tells you which version is current. For active plans, we email at least 30 days before a material change, and continuing to use the service after that means you accept it.

14

Reach a person.