Refunds & cancellation.

01

What this covers.

This policy applies to everything Human AI Marketing, LLC sells: one-time project work (The Conversion, The Refresh, The Flagship, landing pages, The Handoff), recurring service plans (hosting & care, single-channel, the whole desk), hourly work, and Library memberships. Prices for all of it are posted publicly on our pricing table.

All amounts are in U.S. dollars. Refunds go back to the original payment method — we cannot send a refund somewhere else.

02

Library memberships.

Monthly ($99/month)

Cancel any time. Your cancellation takes effect at the end of the month you have already paid for, and you keep full access to the Library until that date. We do not refund partial months, because you keep the access you bought for that month.

Annual ($990/year, or $590/year founding rate)

Fourteen-day refund window. Ask within 14 days of your purchase or renewal and we refund the full amount, no explanation required. After 14 days, an annual membership is not refundable, but you keep access for the entire year you paid for and can turn off renewal at any point.

Renewal

Monthly memberships renew monthly, and annual memberships renew annually, until you cancel. We email you at least seven days before any annual renewal so the charge is never a surprise. Founding-member rates stay locked at the founding price for as long as the membership stays active without a gap.

Free and discounted memberships

If we granted you a free or reduced-rate membership, there is nothing to refund and nothing to cancel — tell us when you are done and we will close it out.

03

Monthly service plans.

Hosting & care ($149/mo), single-channel work ($1,950/mo), and the whole desk ($4,500/mo) are month-to-month. There is no long-term contract and no cancellation fee.

• Cancel by emailing us any time before your next billing date. Service and billing both stop at the end of the current paid month.
• Work already produced and delivered in a given month is not refundable — the design, the writing, and the shipping already happened.
• If we have not delivered the work promised for a month you paid for, tell us. We will either finish it or refund that month. That is the whole remedy, and we would rather finish it.
• On cancellation of hosting & care, we hand over a complete copy of your site and give you 30 days of continued hosting to move it somewhere else.

04

Project work.

Project work is billed as a 50% deposit up front and the balance on delivery. Because these are custom builds made specifically for you, refunds work by stage:

• Before work begins

  Cancel before we start and your deposit is refunded in full. "Start" means the kickoff call or the first hour of build work, whichever comes first — and we will tell you in writing when the clock starts.

• After work begins

  You pay for what has actually been done, billed at our posted hourly rates, and we refund the remainder of your deposit. You get an itemized accounting of the hours, and you get the work product that was completed.

• After delivery

  Once the finished site or campaign is delivered and the balance is paid, that payment is final. What we do instead is fix things: if the delivered work does not match what we agreed in writing, we correct it at no charge.

• If we cancel

  If we cannot finish a project for any reason on our end, you get a full refund of everything you paid for the unfinished work, plus every file we produced along the way.

Stalled projects: if we cannot reach you for 60 days, we will pause the project and hold your deposit as a credit for 12 months. We will send two reminders before that happens.

05

Hourly work.

Apprentice hours ($125/hr) and senior strategist time ($225/hr) are billed after the work is done, in increments of a quarter hour, with a written description of what each block covered. Delivered hours are not refundable. If a line item on an invoice looks wrong, tell us within 30 days and we will review it and correct anything we got wrong.

06

How to cancel or ask for a refund.

Email info@humanaimarketing.org from the address on your account, or call (630) 699-3040. Say what you want cancelled. That is the entire process — there is no form and no retention call.

• We confirm in writing within two business days.
• Approved refunds are issued within five business days.
• Your bank or card issuer typically posts it within another 5–10 business days.

07

Before you dispute a charge.

If you see a charge you do not recognize, it will appear on your statement as HUMAN AI MARKETING. Please email or call us first. We can usually sort out a mistaken or duplicate charge the same day, which is faster than a bank dispute and costs everyone less. We have never wanted to keep money someone did not mean to spend.

08

Changes to this policy.

We may update this policy. The version in effect on the day you bought something is the version that governs that purchase, and the effective date at the top of this page tells you which one that is. For active subscriptions, we will email you at least 30 days before any change that affects you.

09

Reach a person.